FAQ

Rush orders?

We have lots of factories setup to handle rush orders. Call us immediately and let us know your drop dead date. Have your artwork ready to go—or tell us what you have. There may be a rush order charge, depending on the factory.

What are your business hours?

Monday through Friday, 7:30 AM PST – 4:30PM PST.

What credit cards do you accept?

Visa, Mastercard, American Express

Shipping charges?

Pricing does not include shipping charges. In most cases, factories will ship UPS or Fed X, and we can use your shipper number if you tell us when placing the order. Overseas orders are either Ocean Freight or Air—and usually included in the pricing of the product. We invoice you on a single billing for all charges including product, setups, proofs, shipping and other miscellaneous charges that may be associated with the order.

Do you offer the top brands of apparel?

Yes, we sure do! Nike, Columbia Sportswear, Callaway, Cutter & Buck, Calvin Klein, Timberland, Van Heusen, Izod, Ashworth, Pebble Beach, Adidas, Reebook,Carhartt, Ogio, New Era and many more. We also provide top name brands in non-apparel such as Leatherman, Swiss Army, Cross, Leeds, 3M and more.

Can you do early billings and ship later?

Yes.

How do I get payment terms?

We require credit card payment on your first order, along with submission of credit information for us to evaluate. After review, we will have you sales rep contact you.

What are PMS colors?

PMS stand for Pantone Matching System. If your company logo has a specific color(s) used in printing and imprinting, then a specific PMS number is given to each color. We use the solid color matching system(C or U suffix). The factory may charge a fee to mix the specific color for imprinting. Full color is always CMYK—Cyan, Magenta, Yellow, Black.

What is digital imprinting?

An inexpensive way to offer full color imprinting. Exact color matches are not available, but close. Setup for this is the same as a one color setup.

What are overruns/underruns?

Overruns occur when you’re using high speed equipment. Factories will run more than what is ordered to compensate for this, to try and get you exact quantity. If there are good overruns, you are charged for them. Certain factories producing certain items have guidelines/boundaries based on production history. Most of the time our factories try to get you exact quantity. Sometimes there are underruns, and you are only billed for what is shipped.

Why use Promotional Products?

Our product solutions help you create awareness and buzz of your brand to your customers and other target audiences. They help educate, motivate, recruit, recognize, reward and retain customers & employees. Event Marketing using promotional products is HUGE, and looking great in corporate apparel, uniforms and work clothes continues brand awareness.Promotional products have a 4th dimension—touch and feel, and that increases the brand impressions of your recipients.

Other Questions?

Call us at 800.858.8090—-we’d be happy to answer them to the best of our ability!

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ADDRESS

Southwick Specialty Advertising Inc.
7535 NE Ambassador Place, Bldg. L
Portland, Oregon 97220
Phone: (503) 254-1464
Fax: (503) 254-0743
Website: www.southwickonline.com
Email: info@southwickspecialty.com

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